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  4. Troubleshooting

Troubleshooting

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  • Why is my device disconnecting mid-session?
  • Why do I have to pair every time I use Connect?
  • How do I reset my Connect App Password?
  • What is the latest Connect App Version?
  • Connect app keeps logging me out
  • The Connect app is not connecting to my Connect controller
  • I have installed the Connect app but can't find it on my smart device
  • Why do I have to 'Sign In' to the Connect app every time I want to use it?
  • How do I change my Connect Profile details?
  • What happens if I go out of range of my smart device?
  • My Connect controller sometimes fails to connect to the app
  • While using Connect there is a flashing yellow LED?
  • Amber LED is flashing when I turn on my Connect controller
  • The Connect controller does not switch on when the power button is pressed
  • The Connect controller powered off unexpectedly during a session and my exercise data was not saved
  • The Connect controller keeps beeping
  • The Connect app works on one smart device but not on another
  • The stimulation is not increasing as quickly as the toning intensity slider on the app
  • My toning session pauses every time I leave the Connect app, receive a call or my screen goes into power saving mode?
  • The Connect controller is on but there is no stimulation. I can't feel anything.
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