Troubleshooting
- Why is my device disconnecting mid-session?
- Why do I have to pair every time I use Connect?
- How do I reset my Connect App Password?
- What is the latest Connect App Version?
- Connect app keeps logging me out
- The Connect app is not connecting to my Connect controller
- I have installed the Connect app but can't find it on my smart device
- Why do I have to 'Sign In' to the Connect app every time I want to use it?
- How do I change my Connect Profile details?
- What happens if I go out of range of my smart device?
- My Connect controller sometimes fails to connect to the app
- While using Connect there is a flashing yellow LED?
- Amber LED is flashing when I turn on my Connect controller
- The Connect controller does not switch on when the power button is pressed
- The Connect controller powered off unexpectedly during a session and my exercise data was not saved
- The Connect controller keeps beeping
- The Connect app works on one smart device but not on another
- The stimulation is not increasing as quickly as the toning intensity slider on the app
- My toning session pauses every time I leave the Connect app, receive a call or my screen goes into power saving mode?
- The Connect controller is on but there is no stimulation. I can't feel anything.