All Slendertone products (excluding opened packs of Gel Pads and batteries) come with a 60-day Money Back Guarantee period which gives you great peace of mind.
We offer a full refund of the purchase price for products (excluding opened packs of Gel Pads and batteries) returned to us within 60 days, beginning on the day after you received your product. This guarantee is subject to the terms detailed below: -
- The 60-day Money Back Guarantee only applies to products purchased directly from us at www.slendertone.com and if you want to avail of it, the products must be returned to us directly. The return address will be advised by our Customer Care Team.
- All returns require an authorisation number which is issued by our Customer Care Team. To obtain an authorisation number please contact us.
- Shipping costs are non-refundable.
- A return processing fee of $9.95 will be deducted from your refund.
- Slendertone products purchased from other retailers are subject to those retailers’ refunds and returns policy.
- Any products returned to us without an authorisation number will not be refunded.
- All products are your responsibility until they are received by us, therefore we recommend that you use a secure and traceable shipping method. If we do not receive your returned product(s), you will need to file a claim with the postal service directly.
- All products returned to us for a refund must be returned at your own cost.