If you believe your product(s) has been delivered in either a faulty or damaged condition, or a fault appears during the two year warranty period of your product(s) being received, please contact us. Experience tells us that it is best to phone.
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We will carry out a troubleshooting exercise with you to establish if your product(s) is being used correctly or if it is faulty.
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Please ensure you have your product(s) to hand and have 10 free minutes so we can try to successfully resolve the issue.
- We will ask you for the serial number of your product(s). It can be found on the back of your controller starting with a letter followed by seven digits i.e. X1234567.
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If we believe your product(s) to be faulty or damaged we will ask you to return the product(s) to us.
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We will provide you with a return authorization number, a mailing label and a commercial invoice. Both the mailing label and commercial invoice must be attached to the outside of the packaging when returning your damaged or faulty product(s).
- Once the damaged or faulty product(s) has been received, we will either send you a replacement product or, if that product is no longer available, send you a product of equivalent value (this will be discussed with you before a product is sent to you) or issue you with a full refund.
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