Due to the unprecedented disruption being caused by COVID-19, delivery lead times have been extended. Unfortunately this is outside of our control, and is, as a result of measures put in place to keep employees safe while getting your product to you. We apologise for any inconvenience this may cause. Please note that at the point of delivery, our carriers will not be asking customers to sign handheld units and instead the drivers will sign it on your behalf.
With the help of our chosen partners, we aim to deliver within the stated lead times below but there can be exceptions. To ensure a successful first time delivery please ensure that you include your phone number, postcode, house/apartment number, together with an access code if applicable, when placing your order.
|Country||# of working days|
|Denmark||14||Orders for up to 5 sets of gel pads, batteries, chargers, extension belts, USB cables, etc are shipped using Royal Mail, the UK postal service - these orders cannot be tracked and do not require a signature on delivery.|
|Country||# of working days||
All other orders above are shipped via DPD, will require a signature on delivery and are traceable.
We recommend that you download the DPD app from the App Store which will allow you to keep up to date with the status of your delivery, make changes to the delivery date or even the delivery address.
After you have placed your order with us, DPD will text/email you on the day of delivery (as long as you have provided us with your mobile number/email address). If the day of delivery is not acceptable then call the number on the message received, if you have not downloaded the app, and rearrange a suitable day.
If you are not in when DPD attempts delivery, DPD will leave a calling card so that you can rearrange delivery with them. DPD will not re-attempt delivery, your order will be returned to the local depot, and DPD will wait to hear from you. Your order will be held at the local depot for up to 7 days before it is returned to us.