When performing a firmware update you must use the USB Charging Cable supplied with your Connect Abs product. There are two reasons for this as detailed below.
The Connect USB Charging Cable is more than just a charging cable it also allows the transfer of data between the PC and the controller. Data transfer is required to update the firmware on your controller.
Not all USB charging cables support data transfer, below explains this in a little more detail.
What differentiates a charge-only USB cable from a data cable is the how they are produced. More precisely, their wiring system — the number of wires within the cable. The number of wires a cable has will determine if it charges your phone, transfers data, or does both.
Data cables typically contain four wires (positive, negative, data transfer & data receive). The positive (+) and negative (-) wires carry electric power to the device while the other two data transfer (D+) and data receive (D-) wires are responsible for data exchange. Charge-only cables, on the other hand, only have the positive and negative power wires but lack the data exchange wires.
All USB cables have the positive and negative wires (because they are the most important) but not all USB cables have the data exchange wires — this is why some cables only charges your smartphone.
The other reason for the controller not being detected is because the USB Cable being used is not the one supplied with Connect and may not be fit into the USB port correctly.
A visual representation of how the Connect USB Charging Cable fits into the Connect controller is shown below:
A visual representation of how an alternative USB Charging Cable fits into the Connect controller is shown below. In the image you can see that the charging cable does not fully insert into the USB port therefore not making a good connection.
The image below shows the differences in thickness between the Connect USB Charging Cable and an alternative that will not fit correctly.
Please ensure the Connect USB Charging Cable is used at all times.