All Slendertone products (excluding opened packs of gel pads and batteries) come with a 60-day Money Back Guarantee period which gives you great peace of mind.
We offer a full refund of the purchase price for products returned to us within 60 days, beginning on the day after you received your product. This guarantee is subject to the terms detailed below: -
- If you wish to return your product during the first 14 days after you have received the product (the “14-day Cooling Off Period”), you are entitled to do so and we will not charge you any return processing fees.
- If you wish to avail of the 60-day Money Back Guarantee, once the 14-day Cooling Off Period is over, we will charge you a return processing fee of £9.95. The return processing fee will be deducted from your refund. (For clarity, if returning a product within the 14-day cooling off period a return processing fee will not be deducted. If returning a product between 15 and 60 days following your purchase a processing fee of £9.95 will be deducted from your refund.)
- The 60-day Money Back Guarantee only applies to Slendertone products (excluding opened packs of gel pads and batteries) purchased directly from us at www.slendertone.com and if you want to avail of it, the products must be returned to us directly. The return address will be advised by our Customer Care Team.
- Shipping costs are non-refundable.
- Slendertone products purchased from other retailers are subject to those retailers’ refunds and returns policy.
- All returns require an authorisation number which is issued by our Customer Care Team. To obtain an authorisation number please contact us.
- Any products returned to us without an authorisation number will not be refunded.
- All products are your responsibility until they are received by us, therefore we recommend that you use a secure and traceable shipping method. If we do not receive your returned product(s), you will need to file a claim with the postal service directly.
- All products returned to us for a refund must be returned at your own cost.